After a decade of work and personal experiences, Ed created the educational tool – Engaging Your Patients 2016 Calendar. In this calendar, there is a tip-a-day to connect, interview and educate patients in the hopes of improving patient satisfaction and safety. As a two-time cancer survivor, Ed has seen healthcare from both the patient and healthcare professional perspective. The calendar covers a multitude of topics including empathy, interviewing, and service excellence, among many others.
To highlight this perfect tabletop resource, we will be posting a tip a week via social media.
You can order your own calendar here.